After-Sales Service
We're here to support you
Support & Maintenance
Our after-sales service is at your disposal for any questions regarding the use, maintenance or repair of your DUMONT tools.
We are committed to providing you with fast and professional support to ensure the longevity of your tools.
✓Warranty
All our tools are guaranteed against manufacturing defects.
The warranty covers material and manufacturing defects under normal use conditions.
Tools damaged by inappropriate use or modification are not covered by the warranty.
Repairs & Maintenance
We offer repair and maintenance services for all our tools.
Send us your tools for evaluation and free quote.
Repair process
Contact us to obtain an RMA number
Send the tool with the RMA number
We evaluate and send you a quote
Repair after quote validation
Return of repaired tool within 5-10 days
Parts Replacement
We offer original spare parts to extend the life of your tools.
Tips, springs and other components available on request.
Contact After-Sales
Our after-sales team is available Monday to Friday, 8am to 5pm.
After-Sales Email
sav@dumont.swissFrequently Asked Questions
What is the warranty period?
Our tools are guaranteed for 2 years against manufacturing defects.
How do I maintain my tweezers?
Clean regularly with a soft cloth, avoid harsh chemicals, and store in a dry place.
Can I have an old tool repaired?
Yes, we repair even old tools. Contact us for an evaluation.
How much does a repair cost?
The cost depends on the necessary repair. We provide a free quote after evaluation.